Refund policy

Effective date: October 27, 2026

We want every customer to receive a working product that matches its description. Please read this policy before you buy.

Digital products and returns

Our products are digital files delivered instantly. They cannot be returned, and once downloaded they cannot be “un-downloaded.” For this reason, we do not offer refunds for change of mind, purchases made by mistake, or because you no longer need the product.

When we will fix or refund

• The file is corrupted, cannot be opened, or is missing from your download.
• The product is materially different from its description on the product page.
• The template contains a functional error that we cannot resolve after a reasonable attempt to fix it.
• You were charged more than once for the same order, or charged an incorrect amount.
• You were charged without authorization, and the charge was not made by you or someone you allowed to use your payment method.

How to request a refund

• Email support@yourdomain.com within 14 days of the purchase date.
• Include your order number, the email address used at checkout and a clear description of the problem. Screenshots help.
• We will respond within 2 business days. We may first offer a corrected file or technical help, because that is usually the fastest solution.

How refunds are issued

• Approved refunds go back to your original payment method, for the amount paid for the affected product, including any tax collected on it.
• We submit refunds within 3 business days of approval. Your bank or card issuer may take 5 to 10 business days to show the credit.
• Where a replacement or fix resolves the problem, no refund will be due.

Cancellations

Because delivery is instant, orders cannot be canceled once the download link is available. If you have not yet received access, contact us right away.

Chargebacks and disputes

If you have a problem with an order, please contact us first so we can fix it quickly. We respond to payment disputes with the order records, delivery logs and download confirmations we hold, and a dispute filed for a delivered product may lead us to restrict future purchases.

Contact

Refund questions: info@luminousbizhub.com or our contact page.